Dear MRED Customer,
In a recent survey, a number of MRED subscribers indicated their dissatisfaction with Realist® due to reliability issues, citing the multiple service outages in the first half of 2015, and in particular the extended service outage in May 2015.
We understand it can be very frustrating when an important service like Realist isn’t available when you need it. We are pleased to report, however, that the robustness of the system has improved markedly since May 2015.
Immediately following the May 2015 incident, CoreLogic performed an exhaustive post-mortem and developed a detailed plan to improve Realist performance and reliability. These efforts—which included a variety of configuration changes, equipment upgrades, and new monitoring processes—have been very successful. The much improved performance of Realist in recent months bears this out.
CoreLogic is not satisfied with these upgrades, however, and is further improving its disaster preparedness by implementing a new, state-of-the-art disaster recovery system for Realist at its auxiliary data center in Plano, Texas. This redundant system will go a long way toward ensuring that lengthy outages like the one in May 2015 do not happen again.
CoreLogic’s long-term plans for Realist are even more exciting. The next evolution of Realist will be hosted by Amazon Web Services and employ a new streamlined architecture that makes the most of Amazon’s world-class redundancy, scalability, security, and processing power. Best of all, development on this project has already begun, and Realist customers will start reaping the benefits in 2016.
We are hopeful and confident that the next MRED subscriber survey will reflect an increased satisfaction and trust in the dependability of Realist.